Assist the Sales Manager Relationship Sales in the development of customer strategies to secure competitor business in major and key account portfolios.
Perform regular co-visits/calls with members of the sales team to monitor development of skills and to identify further areas for training and development.
Increase time at POS through reducing/minimising “time stealers” and ensuring selling time is correctly allocated at POS between maintenance and unplanned maintenance plus new business development calls.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Conduct risk assessments, workplace and facility inspections, and country or regional safety audits; identify hazards and non-compliance, then drive timely corrective and preventive actions.
Investigate accidents, incidents, injuries and fatalities; analyse causes and trends, prepare reports and prevention measures, maintain accurate statistics, and meet internal and legislative reporting requirements.
Plan and deliver regular safety training and communications, and lead improvement projects—including applicable online safety-management platforms—to improve the effectiveness of HSE practices.
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To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
On request, support the lead or supervisor on minor operational and/or reporting tasks
To handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call/contact center environment. To provide high customer quality standards and, enable effective accounts receivable collection. To handle most complex escalations and manage the resolution.