Manage escalations including complex travel arrangements and time-sensitive traveller disruptions.
Deliver internal travel-related training, when necessary.
Provide expert travel consultation and advise travellers on optimal routing for complex, multi-country and multi-segment itineraries, leveraging multimodal transport options (incl. road and rail) and diverse fare structures to deliver efficient, cost-effective travel solutions.
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Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.
Implementation & Support: Oversee the end-to-end technical implementation plan to ensure seamless production cutovers and structured post-implementation support.
Documentation & Reporting: Maintain standard project documentation and provide regular delivery status updates to senior leadership, proactively escalating schedule-impacting issues with proposed workarounds.
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