Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
Language Skill: Business level proficiency in Catonese or Mandarin language (verbal and written) to support our customer base.
Experience: Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
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Risk & Issue Management: Track and manage technical delivery risks, proactively identifying bottlenecks in the upgrade process and providing regular updates to the TDM.
High-level application implementation roadmap and deployment strategy (focusing on .NET 8 upgrade paths)
Where required, build advanced stories / analytic applications in SAC using scripting and interactive design features.
Integrate SAP Datasphere with SAP Analytics Cloud using appropriate connection methods and ensure optimized performance, usability, and governed consumption.
Work with business stakeholders to gather, translate, and document analytics and reporting requirements.
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Stakeholder Management Build effective working relationships with partners, engagement teams, regional QRM functions and, where appropriate, regulators or external stakeholders. Exercise sound judgment, clear communication and professional confidence in complex or sensitive discussions.
Policy and Framework Development Shape and enhance QRM policies, guidelines, templates and governance mechanisms to support efficient engagement delivery while maintaining compliance with regulatory, contractual and internal risk protocols.
Practice Reviews and Compliance Monitoring Support the execution of thematic practice reviews and oversee the monitoring of internal policies and ISO standards to ensure continuous improvement and regulatory alignment.
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Perform enhanced due diligence for customers with higher AML risk ratings, addressing complex compliance issues.
Conduct Source of Wealth review in accordance with regulatory and industry standards and advise on assessment and corroboration gaps; perform subsequent uplift to required standards.
Provide support to the Compliance function by handling ad hoc queries, evaluating sanctions alerts, and investigating transaction monitoring alerts for potential fraud.
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Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.
You should have a degree, preferably in Accountancy, or an equivalent professional qualification. Previous work experience is not required. To make a difference, you should be:
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