Deliver clear and practical customer education to help Work Permit customers understand and use digital banking services confidently.
Work with Marketing and Communications teams to develop simple, segment-appropriate materials for events, frontline touchpoints, and customer education.
Gather feedback from customers, contract staff, partners, and branch teams to identify pain points and recommend improvements to engagement approach, service delivery, and self-service adoption.
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Work with BUs, SUs, SDMs, Contract Owners, Third Party Managers, Procurement, Technology, Operational Risk and Information Security teams to embed Third Party Resilience requirements across the third-party lifecycle.
Prepare management updates, governance materials and regulatory inputs relating to third-party resilience risks, issues and remediation actions.
Support implementation of the Group’s Third Party BCM programme, including requirements for material OSPs and relevant NOAs.
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