Shoot and edit short-form video content (Reels, TikTok, Xiaohongshu) showcasing our homestay units, room makeovers, and behind-the-scenes operations.
Edit video clips with engaging pacing, trending audio, and dynamic captions.
Support content planning and visual design for founder-led social media initiatives, specifically creating assets for Xiaohongshu (XHS) series like "Uncle's Entrepreneurship Notes."
...
Shoot and edit short-form video content (Reels, TikTok, Xiaohongshu) showcasing our homestay units, room makeovers, and behind-the-scenes operations.
Edit video clips with engaging pacing, trending audio, and dynamic captions.
Support content planning and visual design for founder-led social media initiatives, specifically creating assets for Xiaohongshu (XHS) series like "Uncle's Entrepreneurship Notes."
...
Shoot and edit short-form video content (Reels, TikTok, Xiaohongshu) showcasing our homestay units, room makeovers, and behind-the-scenes operations.
Edit video clips with engaging pacing, trending audio, and dynamic captions.
Support content planning and visual design for founder-led social media initiatives, specifically creating assets for Xiaohongshu (XHS) series like "Uncle's Entrepreneurship Notes."
...
Shoot and edit short-form video content (Reels, TikTok, Xiaohongshu) showcasing our homestay units, room makeovers, and behind-the-scenes operations.
Edit video clips with engaging pacing, trending audio, and dynamic captions.
Support content planning and visual design for founder-led social media initiatives, specifically creating assets for Xiaohongshu (XHS) series like "Uncle's Entrepreneurship Notes."
...
· Track operational metrics such as Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Contact Resolution (FCR), and Customer Satisfaction (CSAT).
· Identify opportunities to improve operational efficiency and enhance overall service performance.
This role is ideal for someone who may be at the early stage of their training or QA career but has strong attention to detail, communication skills, ownership, and the confidence to guide others.
The individual will act as a bridge between operations, quality, training, and the Head of Service Delivery, ensuring that team members understand client requirements and consistently produce accurate, compliant work.
Language Proficiency
Adaptability
Attention to Detail
Multitasking Under Pressure
Digital Platform Familiarity
Local Knowledge
Conflict Resolution & Empathy
Language Proficiency
Adaptability
Attention to Detail
Multitasking Under Pressure
Digital Platform Familiarity
Local Knowledge
Conflict Resolution & Empathy
