Task Responsibilities:

Ensure the timely answering of customer sales queries, their bookings and follow up

By prioritizing the incoming quotes as per set guidelines
By following the set guidelines in terms of price offering in order to win the quote
By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)
By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)
By promoting Cargolux’s value added services
By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels
By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
By requoting the customers if certain parameters of the initial quotation have changed
By updating all sectors of a booking pre-flight
By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.
By ensuring that bookings, subject to compliance checks are processed prior to departure
By pro-actively following up on pending offers

Cross divisional collaboration

By building bridges with other departments to improve communication
By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours
By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges
By being a contact person for all questions regarding freight transport
By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

Ensure Customer Service and Sales Activities

By pro-actively contacting potential customers in case of short-noticed space availability
By redirect received market information to the Sales Management
By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team
By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.
By monitoring his/her and the teams work based on available/provided data and dashboards.
By pro-actively starting 1 st level escalationsl
Planning and executing customer visits, if required and in coordination with Sales Management

Essential Requirements For The Position:

Working Conditions:

It is a full-time position based in Singapore.
Vacation and other absences should be planned in a way so as to avoid conflicting

with service and business requirements.

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