Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
Investigate all reported problems/errors &initiate amendments & testing so that the system can operate correctly& efficiently
Prepare & maintain up-to-date system documentation....
Focal point for reporting on the escalations to the client in respect of issues and incidents
Responsible to ensure KPI reports on service delivery progress are delivered
Establish leadership with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers...
· Analyze process/program specifications &translate specifications to program codes, conforming to program guidelines and programming best practices
· Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls &audits...