Design end-to-end journeys. Map, document and maintain customer journeys for new and existing products, services and propositions across all touchpoints – self-service and assisted service.
Diagnose pain points. Analyse journey stages using VoC data, complaint and contact drivers, operational metrics, and journey analytics to identify friction, drop-off, and effort hotspots. Apply structured root cause analysis to distinguish symptoms from causes.
Redesign and prioritise. Work with other business units to develop solutions, workarounds and moments of delight; size the customer and commercial impact; and prioritise the improvement backlog against effort and value....
Provide exceptional implementation and administrative support to nominated Sales Executives and Sales Managers
Ensure a high level of client satisfaction by providing prompt and professional responses to all client questions and requirements
Maintain and continually enhance knowledge of TV, radio, Digital Advertising products, Integrated Solutions, Social Media Marketing, Product sampling, event management, live experiences and experiential marketing...
