Continuous improvements to enhance users' shopping experience
Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
Responsible for operational tasks which include update various products information, features and images, process order, campaign planning, reporting, etc.
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Reconciling processed work by verifying entries and comparing system reports to balances.
Verifying employees’ expenses claims and prepare payment.
Paying vendors by scheduling payment and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance.
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Monitor trending topics, viral content, platform updates, and competitor activities to identify opportunities for content creation and audience engagement.
Assist in coordinating content shoots, including product styling, filming, and behind-the-scenes content production.
Work closely with influencers, KOLs, content creators, and agency partners to support campaign execution and content delivery.
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