Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
Effectively handle complex network and security production issues adeptly, offering swift workarounds or resolutions by identifying and isolating faulty paths to minimize customer impact. Collaborate with principal vendors, partners, and customers to deliver a permanent resolution within the specified timelines.
Have expertise in conducting vulnerability assessments, recognizing affected products according to principal advisories, and implementing prompt solutions or workarounds to address the vulnerabilities.
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Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
Present changes/system enhancements, integration opportunities and overall training to diverse audiences.
Assists in conducting training of Business Owners for new features and helps with roll-out.
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Assisting in network upgrades: Responsible to assist senior engineers in upgrading the network and security hardware and software as and when required.
Staying up to date with industry trends and developments: Interns should stay up to date with the latest trends and developments in the networking industry and can take up new projects as and when required.
Having enthusiasm and desire in pursuing in network field
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Work with vendors, clients, carriers and technical staff on maintenance, optimization, and security of Cisco Unified Communications (UC) system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, Voice gateways, UCCX, PCCE, CMS and all other UC application.
Take ownership/leadership during remediation and troubleshooting sessions. Provide remediation direction, insight and/or recommendations to drive resolution.
Identify opportunities for expanding the use case, features, and functionalities of the existing system
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Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network delivery is completed within the stipulated time.
Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
Knowledge Transfer: Responsible for providing handover the project to Client and internal operations team.
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