Policy Owner Service, Analyst Policy Owner Service, Analyst

AIA Malaysia

Full Time

KL City

Handle daily ROP transactions in compliance with regulatory requirements and agreed service level standards.
Manage ROP appeals, ROP releases, and related email enquiries within established turnaround time.
Conduct Agent Movement Monitoring (quarterly) and cross-entity ROC detection reviews (semi-annually). ...

Posted

7 days ago

Customer Marketing and Agency Activation, Analyst Customer Marketing and Agency Activation, Analyst

AIA Malaysia

Full Time

KL City

Develop, plan and execute effective marketing campaigns and customer offers.
Familiarize yourself with how our front and back end systems work (agent sales platform, agent app, customer app, back end operating systems) in order to design campaign management processes that work.
Understand AIA’s product suite and how to best leverage on these products to drive future cross and upsell. ...

Posted

8 days ago

Corporate - Member Experience, Analyst Corporate - Member Experience, Analyst

AIA Malaysia

Full Time

KL City

Perform data mapping where required.
Follow up on outstanding or incomplete information from clients/intermediaries.
Voluntary Solutions Products ...

Posted

8 days ago

Data Protection Officer, Principal Data Protection Officer, Principal

AIA Malaysia

Full Time

KL City

Work with relevant departments/functions to build up and/or implement controls and provide quality and solutions-focused advice on data protection and privacy risk and control issues relevant to the business units for informed decision-making.
Maintain and oversee a centralized record of personal data processing activities.
Maintain a privacy risk register aligned to Enterprise Risk Management taxonomy. ...

Posted

8 days ago

Senior Manager, Business Analyst (Change - Transformation) Senior Manager, Business Analyst (Change - Transformation)

AIA Malaysia

Full Time

KL City

Improve and standardize operational processes by identifying gaps, simplifying workflows, and driving consistent digital practices across channels.
Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.
Ensure requirements are clear, accurate, prioritized, and aligned to business objectives. ...

Posted

8 days ago

Finance Executive - Trainee Finance Executive - Trainee

AIA Malaysia

Full Time

KL City

Handle accounts as part of a larger account team or handle named accounts within a geography for a particular product or product set.

Posted

9 days ago

Quality Assurance Consultant, Customer Contact Quality Assurance Consultant, Customer Contact

AIA Malaysia

Full Time

KL City

Drive a robust coaching and performance improvement culture through targeted feedback, development programs, and quality initiatives.
Partner with Operations Leaders and Team Managers to review performance outcomes, address quality gaps, and implement improvement strategies.
Monitor and analyze key customer and operational metrics, including Quality Scores, CSAT, FCR, Complaints, and Compliance indicators, to provide actionable insights ...

Posted

9 days ago

Data Science, Analyst Data Science, Analyst

AIA Malaysia

Full Time

KL City

To deliver the analytics workplan with the Insights team and business users
To ensure delivery of brilliant analytics work that meets the business pace.
Bachelor's Degree / Masters in any relevant field of study is required. ...

Posted

9 days ago

Business Analyst, Specialist Business Analyst, Specialist

AIA Malaysia

Full Time

KL City

To be constantly in-tune with business goals, objectives and strategies of the organization and to use that knowledge to help ensure the business outcomes are aligned with broader organizational picture.
To maintain a deep awareness on how business process works, to enable effective impact analysis of the changes requested on existing business processes.
Where possible, provide options or possible solutions from a technology and process perspective, to meet these business outcomes. ...

Posted

9 days ago

HNW Solutions Activation - Advisory Enablement, Principal HNW Solutions Activation - Advisory Enablement, Principal

AIA Malaysia

Full Time

KL City

Develop, plan and execute effective marketing campaigns and customer offers.
Familiarize yourself with how our front and back end systems work (agent sales platform, agent app, customer app, back end operating systems) in order to design campaign management processes that work.
Understand AIA’s product suite and how to best leverage on these products to drive future cross and upsell. ...

Posted

9 days ago

AIA Malaysia

AIA Malaysia

AIA Malaysia

AIA Malaysia

AIA Malaysia

AIA Malaysia

AIA Malaysia

AIA Malaysia

AIA Malaysia

AIA Malaysia

Aia Malaysia

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