Experience: 1–3 years of proven success in B2B sales, merchant acquisition, or corporate account management (experience selling POS systems, merchant solutions, SaaS, or IoT hardware is highly preferred).
Language Proficiency: Fluent in written and spoken English and Bahasa Malaysia. The ability to speak Mandarin or local dialects is a major advantage given our primary laundry operator demographic.
Technical Literacy: Ability to confidently bridge the gap between technology and business, translating IoT concepts (hardware-software integration, cloud dashboards, payment gateways) into clear ROI for non-technical owners.
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Research & Analysis: Support market, competitor, consumer, and campaign research; compile findings into clear summaries for internal use.
Reporting & Documentation: Prepare campaign reports, monthly reports, and project summaries; collect and consolidate information from various parties into required reporting formats; check reports, documents, and project information for completeness and basic accuracy before submission.
Presentation & Proposal Support: Assist in preparing PowerPoint proposals, presentation content, and supporting documents.
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Client relationship ownership: act as the single point of contact across the full LiteBrew client base; run kickoff calls, recurring reviews, and renewal conversations for every service line.
KPI negotiation: set and agree KPIs with new and renewing clients, informed by feasibility input from each service lead (Performance, SEO, Creative, etc.), balancing what wins and retains business against what's realistically deliverable.
Performance narrative: take input from the Paid Media Operations Lead, SEO Lead, Creative Lead, and other specialists and turn it into a clear, client-facing story across every channel a client is engaged on.
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Host and appear on camera in short-form video for X (Twitter), TikTok, Instagram, and LinkedIn (market explainers, event reactions, street interviews, community segments)
Present fluently in both English and Mandarin, including switching between them within a single piece of content
Film, self-shoot, and edit (or direct edits of) short-form video from concept to publish, at a cadence of multiple videos per week
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Strong expertise in performance marketing channels such as paid search (e.g., Google Ads), paid social (e.g., Meta, LinkedIn), and programmatic or display advertising.
Proficiency in analytics and measurement tools, including Google Analytics or similar platforms, with the ability to interpret data, build dashboards, and translate insights into clear actions.
Experience in campaign strategy and optimisation, including audience segmentation, bid and budget management, conversion rate optimisation, and A/B or multivariate testing.
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Currently pursuing or recently completed a Diploma or Degree in Tourism Management, Hospitality, Business Administration, Marketing, Event Management, Mass Communication or a related field.
Applicants from other academic backgrounds are welcome if they have a genuine interest in travel, customer experience, content creation or business operations.
Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.
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