Resolves product or service problems by clarifying the customers complaint - determining the cause of the problem - selecting and explaining the best solution to solve the problem - expediting correction or adjustment - following up to ensure resolution.
Identifying and assessing clients need to ensure service excellence
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Handling day-to-day administrative task
Responsible for compiling and generating reports as they relate to customer service surveys.
Develop the strategy the team will use reach its goal
Create reports to update the company on the team’s progress
The job holder will be responsible for the development and performance of CDC’s website and marketing campaigns across social and offline channels. Job Responsibilities & Duties • Take ownership of community management and social media platforms to ensure synergy across various platforms. • Oversee day to day management of website and social media accounts: Facebook, Telegram and TikTok, etc. • Artwork conceptualization and content creation for website and social media. • Develop and execute marketing campaigns and promotions, including social media and content marketing to increase brand awareness. • Ensure content created is optimised for platforms whilst adhering to the industry’s best practice. • Devise and initiate social media strategy and engagement to leverage on wider brand marketing campaigns, storytelling, events and activations. • Work closely with various stakeholders to produce creative and innovative content to promote audience engagement in line with brand guidelines and marketing objectives. • Audit and analyse social media metrics - presence, engagement, following and social trends and recommend on any corrective actions / improvements. • Provide insights on social media marketing campaign’s success metrics to justify the value of social media in building the brand. • Support the team in marketing partnerships, advertising and collaborations. • Support the customer service department in answering online enquiries. • Any other relatable duties as assigned. Job Requirements • Bachelor’s degree in Marketing, Communications, Business or any related field. • At least 1 year of relevant work experience, demonstrating a good understanding of marketing principles. Technical Competencies • Strong written and verbal communication skills. • Great multi-tasking capabilities and strong organisational skills. • Solid understanding of social media trends, concepts, technologies and best practice and how they impact brand perception and performance. • Experience with management of social media platforms, marketing campaigns and website content. • Must have a creative eye and working knowledge of image and video editing, artwork creation, content creation. • Proficient in Microsoft Office and design software such as Adobe Creative Suite or Canva. Functional Competencies • Strong interpersonal skills. • Creative thinker and resourceful problem solver. • Ability to work both independently and as part of a team. • Possess positive attitude to navigate challenging situations and scenarios.
Coach theoretical and practical lessons for motorcar/motorcycle.
Teach and motivate customers assigned.
To promote safe driving.
Maintenance and upkeep of training equipment and resources.
Other ad-hoc duties as assigned
No experience required, training will be provided.
Minimum GCE N-Levels, ITE/ITC or equivalent.
Possess a valid Singapore Class 3 (manual/auto) license and for at least 3 years.
Bilingual, preferably fluent in English with good communication and interpersonal skills.
Remuneration package shall commensurate with higher educational qualifications.
Both genders may apply.
Must be able to commit to work 2 shifts (rotating morning & afternoon)
Morning shift: Monday to Saturday: 7.20am to 3.10pm Lunch break: 11.00am to 11.30am Rest day: Sunday Afternoon shift: Monday to Friday: 3.05pm to 10.55pm Dinner break: 6.50pm to 7.20pm Sunday: 7.20am to 3.10pm Rest day: Saturday Interested parties, please send detailed rsum to us by clicking on "Apply Now" button .Only shortlisted candidates will be notified.