Full ownership of outlet business operations, people management, problem-solving, master of operations with strong menu knowledge and product execution SOPs, hands-on floor presence, cost control, inventory management, multi-channel operations, business coordination
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Documentation: Support the preparation and submission of HR documentation; help track submission deadlines, approvals, attendance documentation and other required paperwork; ensure documents and records are complete, accurate and properly organised.
Recruitment Coordination: Help coordinate interviews between candidates and hiring teams; manage scheduling, calendar invitations, confirmations and follow-ups; support other recruitment administration when needed.
HR & Operations Support: Support daily admin, coordination, and documentation for the OPT team; assist with client projects and HR operations as needed; research, contact, and compare venues/vendors for training and events; maintain internal venue and vendor database; take on ad-hoc tasks and projects as they arise.
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Minimum 5 to 8 years of experience in operations management, business operations, retail operations, service operations, sales operations, or general management.
At least 2 to 3 years of people management experience.
Experience managing or coordinating multiple departments, outlets, teams, or business functions.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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