200+ Technical Product Manager 工作 | 马来西亚 | 职位空缺 | July 2026

Lead the “Area Manager” Initiative:Direct Engagement: Be the primary driver of direct, face-to-face engagement with unmanaged merchant partners in your area. You'll conduct regular visits, build rapport, and embody the human connection we value.Execution & Oversight: Take ownership of the "Area Manager" playbook. You'll set visit schedules, define key discussion points, and ensure the quality of every interaction to maximize impact.Resource Management: Effectively deploy any assigned resources to maximize our reach and support for unmanaged merchants.2. Nurture Merchant Relationships & Solve Problems:Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact.Proactive Resolution: Be the first line of defense for our merchants. You'll identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.Empower Merchants: Educate partners on how to use Grab's tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.Champion Feedback: Systematically gather feedback from merchants and channel it back to our internal teams (product, operations, support) to drive continuous improvement.3. Monitor Performance & Gather Market Intelligence:Track Key Metrics: Monitor KPIs, including merchant engagement rates, satisfaction scores, issue resolution time, retention rates, and tool adoption.Analyze & Optimize: Use data to identify trends, pinpoint areas for improvement, and celebrate success stories within your area.Be a Local Expert: Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.4. Collaborate & Advocate Internally:Cross-Functional Collaboration: Work hand-in-hand with teams like Sales, Operations, Marketing, and Product to ensure a seamless and positive merchant experience.Advocate for Partners: Be the voice of our merchants within Grab, ensuring their perspectives are considered in strategic decisions and product roadmaps.5. Drive Operational Excellence:Process Improvement: Continuously look for ways to refine our processes to boost efficiency and effectiveness.Share Best Practices: Document successful engagement strategies and problem-solving approaches to share with other Area Managers and internal teams.What We're Looking For: Key QualitiesExceptional Interpersonal Skills: You are a people person who can build genuine connections and rapport with anyone.Problem-Solving Prowess: You can think on your feet and quickly address challenges.Proactive & Self-Driven: You are a go-getter who can manage your area independently and drive initiatives from start to finish.Data-Oriented Mindset: You're comfortable tracking performance, analyzing data, and making informed decisions.Empathy: You have a true dedication to understanding and serving our merchant partners.Resilience: You can handle challenges with a positive and persistent attitude.

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