At least Diploma in Computer Science/ Information Technology / Cybersecurity or related disciplines from a reputable institution.
Minimum 1 year working experience in IT Technical Support / Call Center or Helpdesk support would be added advantage. Fresh grad is encouraged to apply.
Knowledge of configuring & troubleshooting Wintel based, Mac OS/iOS and Android devices....
Own the web shop as the single point of accountability for catalogue, pricing, promotions, content accuracy and day-to-day performance.
Monitor site health daily and coordinate fixes with the web/IT vendor; plan and run seasonal campaigns and promotions; track weekly KPIs and report to management with actions.
Process all incoming orders from web, email, phone and WhatsApp from acknowledgement to fulfilment, invoicing and delivery confirmation; respond to enquiries and convert through upselling and cross-selling; coordinate with warehouse and couriers; handle returns, exchanges and complaints; maintain records in Shopify and sales CRM....