You hold a Diploma or Bachelors Degree in Marketing, E-Commerce, Business Administration or a related field.
Previous experience managing Shopee, TikTok Shop, Lazada or similar platforms is an advantage, and fresh graduates with strong interest in e-commerce are encouraged to apply.
Experience in livestream management, social media marketing or personal care and beauty products is an added advantage.
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In-Store Sales & Operations (Primary - 80%): Meet/exceed monthly in-store sales targets through consultative selling; master point-of-sale (POS) systems and in-store promotions; provide tailored product recommendations; handle complaints and returns onsite; conduct live in-store demos; maintain knowledge of warranties, installation, and competitor comparisons; ensure displays are stocked, labeled, and compliant with safety standards; report inventory discrepancies.
Team Collaboration: Share customer feedback with management; train new hires on store protocols and sales techniques.
Roadshow & Event Execution: Represent the brand at 1-3 events/month (mall roadshows, trade fairs, community markets); set up portable displays, run promotions, and process on-site sales.
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Minimum SPM / Diploma / Degree in any field. Candidates will be considered based on their experience, attitude and potential.
Experience in Sales, Business Development, Account Management or Customer Relationship Management is an advantage.
Experience in ELV, CCTV, security systems, IT, networking, telecommunications, property management, facility management or building services will be an added advantage, but is not compulsory.
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At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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Social Media Management & Design: Design visually appealing, on-brand graphics, promotional banners, carousels, and story assets for client social media channels (Instagram, TikTok, Facebook, RedNote).
Video Storyboarding & Conceptualization: Brainstorm video ideas, research current viral audio and content trends, and prepare storyboards and shot lists for short-form video reels.
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Support event setup and pack-down, ensuring displays, stock, and promotional materials are ready on time. Keep a checklist and log issues for quick fixes.
Assist on-site with crowd flow, product demos, and simple POS tasks to keep sales moving. Communicate updates to the store or event lead.
Manage event timetables and run sheets for small activations. Confirm timing with vendors and staff the day before each event.
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Social Media Management & Design: Design visually appealing, on-brand graphics, promotional banners, carousels, and story assets for client social media channels (Instagram, TikTok, Facebook, RedNote).
Video Storyboarding & Conceptualization: Brainstorm video ideas, research current viral audio and content trends, and prepare storyboards and shot lists for short-form video reels.
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Creative ideation & content development: generate original social content ideas for the Malaysian market; spot and act on platform trends; localise HQ creative and campaign assets; design contest and engagement content that drive audience growth and app engagement; own contest execution end to end (T&Cs, platform compliance, winner selection, prize fulfilment).
Channel ownership: manage day-to-day of all social channels, content calendar planning and publishing; maintain weekly content velocity with monthly campaign anchors; build and maintain internal content playbook, asset library, and tone of voice guide; own platform and account governance (Business Manager access control, admin rights, verification, brand safety).
Performance marketing: plan and execute paid social campaigns (objectives, audience targeting, placements, budget allocation); manage post boosting decisions; set up and manage campaigns in Meta Ads Manager and TikTok Ads Manager; run A/B tests and optimise against CPA, CPI, CPM, and CTR benchmarks; manage paid social budget and report spend efficiency monthly.
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Currently pursuing or recently completed a Diploma or Degree in Tourism Management, Hospitality, Business Administration, Marketing, Event Management, Mass Communication or a related field.
Applicants from other academic backgrounds are welcome if they have a genuine interest in travel, customer experience, content creation or business operations.
Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.
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