Language Proficiency / 语言能力:Proficient inMandarin is a plus (to communicate effectively with mostly Mandarin-speaking customers). 掌握普通话者优先(以便与大多数讲华语的客户顺畅沟通)。
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Language Proficiency / 语言能力:Proficient inMandarin is a plus (to communicate effectively with mostly Mandarin-speaking customers). 掌握普通话者优先(以便与大多数讲华语的客户顺畅沟通)。
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Language Proficiency / 语言能力:Proficient inMandarin is a plus (to communicate effectively with mostly Mandarin-speaking customers). 掌握普通话者优先(以便与大多数讲华语的客户顺畅沟通)。
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Handle and process customer and sales invoices/documents accurately, including invoice preparation, verification, and record maintenance & promptly amending and updating invoices whenever there are changes.
Respond to customer enquiries through various communication channels, including phone calls, email, WhatsApp, online chat and e-commerce platforms such as Shopee, Lazada, TikTok and other relevant platforms, in a professional and friendly manner
Process customer orders, returns, and exchanges accurately and efficiently
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• Proficiency in spoken and written Mandarin to support Mandarin-speaking customers• Ability to communicate effectively in English for training and internal communication• Minimum SPM, Diploma, Degree, or equivalent qualification• Good communication and interpersonal skills• Good problem-solving skills with a customer-focused approach• Comfortable using computers and customer service systems• Willing to work on a rotational shift schedule• Previous customer service, contact centre, or BPO experience is an advantage• Fresh graduates are welcome to apply