At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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Education: Currently pursuing a Diploma or Bachelor's Degree in Human Resources, Business Administration, Psychology, Management, or a related field.
Recruitment Interest: Strong interest in pursuing a career in Talent Acquisition, Recruitment, or Human Resources.
Communication: Good verbal and written communication skills. Mandarin proficiency is an advantage to communicate with Mandarin-speaking candidates and clients.
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