Provide first and second line support for end user devices both onsite and remotely across Microsoft Windows and Mac OS using common remote support tools.
Diagnose and repair hardware faults on laptops, desktops, printers and NAS, including component replacement and preventive checks.
Troubleshoot network problems, configure routers and switches, and coordinate with ISPs to restore connectivity.
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Bachelor's Degree in Engineering, Computer Science, Information Technology, or a related field.
3–5 years of experience in solutions engineering, pre-sales, technical sales, or systems integration - robotics, drones/UAV, IoT, or automation experience is a strong plus.
Solid grasp of IT and networking fundamentals: TCP/IP, Wi-Fi/cellular connectivity, VPN, cloud/server basics, and API integration.
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Handle accounts payable and receivable across all entities (Malaysia, US, Japan), including vendor payment scheduling, client invoicing, and collections follow-up.
Maintain complete, accurate, and audit-ready financial records, transaction data, and supporting documentation at all times.
Conduct regular bank reconciliations and maintain fixed asset registers across entities.
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Identify and approach potential customers in target sectors such as banking, retail, shopping malls, property development, corporate offices, education, hospitality and government-linked organisations.
Conduct outbound business development activities through telephone calls, email, LinkedIn, networking, referrals, exhibitions and face-to-face appointments.
Arrange and attend customer meetings, presentations, product demonstrations and site visits.
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To plan, manage and execute business development and sales activities to generate and qualify leads, identify new business opportunities and achieve revenue targets and new account acquisition growth, with a focus on the China region.
To develop new markets and identify potential customers, business opportunities and contracts within the assigned geographical regions, particularly in China.
To strategize, propose and execute regional business activities to achieve the Company’s sales and business growth objectives.
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