Job Scope

Order Management: Process customer Purchase Orders (PO), issue Sales Orders (SO), tax invoices, delivery orders (DO), and official quotations.
Customer Care: Answer incoming calls, handle walk-in/inbound WhatsApp inquiries, follow up on pending quotations, and update clients on delivery status.
Sales Team Assistance: Act as the main contact point for outdoor sales reps, assisting them with stock checks, pricing details, and client documentation.
System & Data Entry: Maintain accurate records in internal inventory/CRM systems (e.g., AutoCount, SQL Account, UBS, SAP, or Salesforce).
Cross-Department Liaison: Coordinate directly with warehouse, logistics, and finance teams to ensure correct billing and timely shipments.
Basic Payment Tracking: Support the accounts team by sending payment reminders to clients for overdue invoices.

Candidate Requirements

Education: Diploma or Bachelor’s Degree in Business Administration, Marketing, Logistics, or equivalent. (SPM/STPM holders with 2+ years of relevant experience are also widely accepted).
Experience: 1 to 3 years of experience in sales administration, customer service, or order processing. Fresh graduates are encouraged to apply.
Language Skills: Proficiency in English and Bahasa Malaysia (both written and spoken). Fluency in Mandarin or local dialects is a strong advantage in SME/B2B sectors.
Technical Skills: Proficiency in Microsoft Office (Excel, Word) and hands-on experience with local accounting/ERP software (AutoCount, SQL, UBS) is highly preferred.
Soft Skills: Detail-oriented, strong multitasking skills, and comfortable communicating over phone/email.

Common Package & Benefits in Malaysia

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

Work Location: In person

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