Job Scope
- Order Management: Process customer Purchase Orders (PO), issue Sales Orders (SO), tax invoices, delivery orders (DO), and official quotations.
- Customer Care: Answer incoming calls, handle walk-in/inbound WhatsApp inquiries, follow up on pending quotations, and update clients on delivery status.
- Sales Team Assistance: Act as the main contact point for outdoor sales reps, assisting them with stock checks, pricing details, and client documentation.
- System & Data Entry: Maintain accurate records in internal inventory/CRM systems (e.g., AutoCount, SQL Account, UBS, SAP, or Salesforce).
- Cross-Department Liaison: Coordinate directly with warehouse, logistics, and finance teams to ensure correct billing and timely shipments.
- Basic Payment Tracking: Support the accounts team by sending payment reminders to clients for overdue invoices.
Candidate Requirements
- Education: Diploma or Bachelor’s Degree in Business Administration, Marketing, Logistics, or equivalent. (SPM/STPM holders with 2+ years of relevant experience are also widely accepted).
- Experience: 1 to 3 years of experience in sales administration, customer service, or order processing. Fresh graduates are encouraged to apply.
- Language Skills: Proficiency in English and Bahasa Malaysia (both written and spoken). Fluency in Mandarin or local dialects is a strong advantage in SME/B2B sectors.
- Technical Skills: Proficiency in Microsoft Office (Excel, Word) and hands-on experience with local accounting/ERP software (AutoCount, SQL, UBS) is highly preferred.
- Soft Skills: Detail-oriented, strong multitasking skills, and comfortable communicating over phone/email.
Common Package & Benefits in Malaysia
- Basic Salary: RM 2,600 – RM 3,000
- Statutory Contributions: EPF (KWSP), SOCSO (PERKESO), and EIS
- Incentives: Hit target incentive (i.e RM300 for RM35,000.00 sales )
- Medical Benefits: Medical Claim RM600.00 annually (prorated)
Pay: RM2,600.00 - RM3,000.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Parental leave
Work Location: In person