Ensure seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities.
Serve as the central liaison between customer success, field teams, technical support, and engineering.
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation.
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Support the planning and delivery of integrated campaigns across media relations, influencer engagement, partnerships, events and content.
Draft communications materials including but not limited to press releases, media pitches, presentations, briefing documents, social content and reports.
Research, generate ideas and contribute to campaign strategies; monitor news, industry trends and cultural conversations for relevant opportunities.
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