Currently pursuing a Diploma or Bachelor's Degree in Human Resource Management, Business Administration, Management, Psychology, or other related fields.
Basic understanding of HR functions such as recruitment, onboarding, employee records, attendance, and employee engagement is an added advantage.
Good communication skills in English and Bahasa Malaysia, both written and verbal.
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At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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2-5 years of relevant experience in client servicing, account management, campaign management, CRM, loyalty, digital marketing, MarTech or related fields.
Proven ability to independently manage clients, campaigns or projects.
Strong client communication, stakeholder management and presentation skills.
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