High School Diploma or GED equivalent required; a diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is a plus.
Proven experience in a customer service, front desk, or hospitality role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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• Review merchant requests and assign task to outstation technicians based on their schedules and regional locations
• Physically prepare and pack credit card terminals, SIM cards, and accessories. Arrange for courier services to outstation sites and track shipments to ensure timely arrival.
• Carefully review and verify all complete jobs from technicians to ensure the work was done correctly and all required data was captured.
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