Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
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Good troubleshooting skills.
Able to read repair manuals.
Good analytical skills.
Strong problem-solving ability.
Able to work independently.
Able to work under pressure.
Good teamwork.
Good communication skills.
Good time management.
Basic computer literacy is an advantage.