1. Student Counselling & Education Advisory

Provide professional education counselling to students and parents regarding higher education opportunities.
Recommend suitable universities, colleges, courses, and study pathways based on students' academic results, interests, career goals, and financial considerations.
Advise students on admission requirements, tuition fees, scholarships, education loans, and available intakes.
Guide students through university applications, admission procedures, and enrolment processes.
Conduct one-to-one counselling sessions through face-to-face appointments, phone calls, WhatsApp, and online consultations.

2. Student Recruitment & Enrolment

Follow up with prospective students and parents to convert enquiries into successful enrolments.
Achieve individual student recruitment targets and monthly or annual performance KPIs.
Develop strong relationships with prospective students and maintain consistent communication throughout their decision-making process.
Identify suitable study opportunities for students from SPM, UEC, IGCSE, O-Level, STPM, A-Level, and other qualifications.
Provide professional follow-up services to ensure students complete their enrolment successfully.

3. School Visits, Education Fairs & Marketing

Participate in education fairs, school visits, career talks, university roadshows, and recruitment events.
Deliver presentations about higher education pathways, universities, courses, and career opportunities.
Establish and maintain professional relationships with secondary schools, teachers, counsellors, and university representatives.
Support marketing activities, promotional campaigns, social media engagement, and student recruitment initiatives.
Assist in organising university campus tours, career workshops, and student engagement activities.

4. Student Relationship Management & ERP

Manage assigned student enquiries and leads using the company's ERP/CRM system.
Maintain accurate and updated student profiles, counselling records, follow-up activities, and admission information.
Respond promptly to student enquiries received through WhatsApp, phone calls, social media, and other communication channels.
Ensure timely follow-ups and maintain a high standard of customer service.
Prepare regular recruitment progress updates and performance reports.

5. University & Industry Knowledge

Stay updated on university programmes, admission requirements, scholarships, tuition fees, and education industry developments.
Attend university product training sessions, briefings, and professional development programmes.
Maintain effective working relationships with university admission and recruitment teams.

2份Counsellor工作在Puchong - October 2026

Admissions Counselor