Possession of a Diploma, Advanced Diploma, Higher Graduate Diploma, DVM, DKM Level 4, or DLKM Level 5 in Computer Science, Information Technology, Engineering, or a related field.
Basic knowledge of computer hardware, networking principles, and IT infrastructure setup.
Good analytical and problem-solving skills to troubleshoot technical issues.
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Provide first and second line support for end user devices both onsite and remotely across Microsoft Windows and Mac OS using common remote support tools.
Diagnose and repair hardware faults on laptops, desktops, printers and NAS, including component replacement and preventive checks.
Troubleshoot network problems, configure routers and switches, and coordinate with ISPs to restore connectivity.
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