Education: Bachelor’s degree or Diploma in Supply Chain Management, Procurement, Business Administration, Food Technology, or a related field.
Experience: Minimum 2 years of experience in procurement, purchasing, or supply chain management—preferably within the F&B, Central Kitchen, or FMCG industries.
Compliance Knowledge: Strong working knowledge of Halal standards, HACCP requirements, and local food safety regulations.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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Assist in building and maintaining relationships with clients in Malaysia; support senior team members in understanding client requirements and aligning solutions.
Contribute to lead generation, client presentations, and preparation of proposals demonstrating DeltaFrontier’s AIoT solutions.
Participate in solution demonstrations and assist in showcasing product features and business value to prospects.
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Ensure seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities.
Serve as the central liaison between customer success, field teams, technical support, and engineering.
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation.
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Campaign Planning: Develop and implement digital media buying strategies that align with client goals and objectives.
Media Buying: Execute and manage media buys across multiple digital platforms, including social media, search engines, display networks, and programmatic channels.
Budget Management: Allocate and manage budgets effectively to ensure optimal spending and maximum ROI.
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Assist in building and maintaining relationships with clients in Malaysia; support senior team members in understanding client requirements and aligning solutions.
Contribute to lead generation, client presentations, and preparation of proposals demonstrating DeltaFrontier’s AIoT solutions.
Participate in solution demonstrations and assist in showcasing product features and business value to prospects.
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Creative ideation & content development: generate original social content ideas for the Malaysian market; spot and act on platform trends; localise HQ creative and campaign assets; design contest and engagement content that drive audience growth and app engagement; own contest execution end to end (T&Cs, platform compliance, winner selection, prize fulfilment).
Channel ownership: manage day-to-day of all social channels, content calendar planning and publishing; maintain weekly content velocity with monthly campaign anchors; build and maintain internal content playbook, asset library, and tone of voice guide; own platform and account governance (Business Manager access control, admin rights, verification, brand safety).
Performance marketing: plan and execute paid social campaigns (objectives, audience targeting, placements, budget allocation); manage post boosting decisions; set up and manage campaigns in Meta Ads Manager and TikTok Ads Manager; run A/B tests and optimise against CPA, CPI, CPM, and CTR benchmarks; manage paid social budget and report spend efficiency monthly.
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