1+ year experience providing customer support via at least one channel: voice, email, or messaging/chats. ○ Preferably working in highly regulated industries such as FinTech, crypto, insurance, or financial services environment
Fluent in English and Mandarin – Must be comfortable handling multilingual customers. Cantonese speaking candidates will be a bonus (for Hong Kong market)
Candidate must possess at least a Diploma /Bachelor's Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.