Job Description:

Ensure fast and efficient service by proper staff scheduling

Attend to customer complaints and enquiries

Ensure crew provides customers with the required information and assistance

Cross check and approve the duty roster and monitor the attendance

Ensure proper cash handling

Ensure and maintain food quality and hygiene

Ensure and maintain all facilities and cleanliness are adhered to Company’s standard

Ensure all safety precautions according to laws and regulations

Ensure Standard Operating Procedure and PAT card scripts are followed

Maintain work discipline and report any staff misconduct to Manager on Duty

Attend and conduct pre-investigation on staff misconduct

Assist in briefing, training and coaching new and existing crew

Assist in reporting and documentation

Perform any ad hoc tasks as assigned by management