Diploma or above in Business, IT, Communications, Finance, Customer Experience or a related field; relevant practical experience may also be considered
At least 1–2 years of customer support, online platform, fintech, payment, digital asset, blockchain or technology related experience is preferred
Good written and spoken Mandarin Chinese and English. Bahasa Malaysia or additional languages are an advantage
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A diploma/degree in Multimedia Design, Graphic Design, Visual Communication, or a related field
Comfortable with design tools (Photoshop, Illustrator, Canva, or similar) and basic photo/video editing (CapCut, Premiere Pro, or similar)
Confident in front/behind a camera — you don't need to be a professional photographer or model, but you should be able to produce clean, usable content
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