全职 ADMIN CUM CUSTOMER SERVICE 工作, 薪水 up to MYR 3,500, JAJAN VIRAL WHOLESALES CITY SDN BHD Selangor 公司招聘中 - Ricebowl

Key Responsibilities:

1. Administrative Duties

• Perform daily administrative tasks, data entry and document filing.
• Prepare and maintain sales records, reports, invoices and other related documents.
• Update customer information, orders and records in the company system.
• Ensure all documents are accurate, complete and properly organised.

2. Customer Service

• Handle customer enquiries through WhatsApp, phone calls, email and other communication channels.
• Respond to customer questions, complaints and requests professionally and promptly.
• Provide accurate information regarding product availability, pricing, orders and delivery status.
• Follow up on customer issues and ensure timely resolution.

3. Sales Order Processing

• Receive, process and verify customer orders in the company system.
• Check order details, product codes, quantities, pricing and customer information before submission.
• Coordinate with the Sales and Warehouse teams to ensure orders are processed correctly.
• Monitor pending orders and update customers regarding order status.

4. Order & Delivery Coordination

• Coordinate with the warehouse and delivery teams regarding order preparation and delivery schedules.
• Follow up on delayed, incomplete, incorrect or missing deliveries.
• Record customer feedback and report delivery issues to the relevant department.
• Ensure customer orders are handled accurately and according to company procedures.

5. Complaint Handling

• Receive and record customer complaints regarding products, pricing, delivery and order discrepancies.
• Investigate complaints and coordinate with the relevant departments to resolve issues.
• Follow up with customers until the issues are resolved.
• Escalate serious complaints to the supervisor or management.

6. Data Management & Reporting

• Maintain accurate customer records, sales orders and communication history.
• Prepare daily or monthly reports on customer enquiries, complaints and order status.
• Update order records and ensure all information is entered correctly into the company system.
• Maintain confidentiality of customer and company information.

7. Coordination & Other Duties

• Work closely with the Sales, Purchasing, Warehouse, Finance and Operations departments.
• Ensure all administrative and customer service tasks are completed within the required timeframe.
• Follow company SOPs, policies and customer service standards.
• Perform other duties assigned by management from time to time.

Pay: RM2,000.00 - RM3,500.00 per month

Work Location: In person