Job Responsibilities
- Lead, inspire, and manage the sales team to achieve business objectives, maximise revenue, and consistently exceed sales targets.
- Develop and execute strategic sales plans and business development initiatives to expand the customer base and strengthen the company's market presence.
- Identify new business opportunities by analysing market trends, customer needs, competitor activities, and emerging industry developments.
- Oversee the daily operations of the sales department to ensure optimal sales performance, operational efficiency, and service excellence.
- Set clear sales targets, monitor team performance through KPIs, and implement effective action plans to drive continuous improvement.
- Conduct regular sales meetings, coaching sessions, and performance reviews to enhance team capabilities and maintain high levels of motivation.
- Mentor and train Sales Advisors by enhancing their product knowledge, sales techniques, negotiation skills, and customer engagement.
- Analyse sales reports, forecasts, and market data to identify growth opportunities and recommend strategies to improve profitability and revenue.
- Build and maintain strong relationships with customers, corporate clients, financial institutions, and business partners to support long-term business growth.
- Handle customer enquiries, complaints, and escalations professionally while ensuring timely and satisfactory resolutions.
- Drive customer satisfaction through exceptional service delivery, effective follow-up, and continuous relationship management.
- Lead CRM initiatives to improve customer retention, generate repeat business, and increase customer lifetime value.
- Ensure all sales activities comply with company policies, principal guidelines, legal requirements, and Standard Operating Procedures (SOPs).
- Maintain a professional image, uphold ethical business practices, and foster a positive, high-performance sales culture.
- Prepare sales forecasts, departmental reports, and business performance updates for Management.
- Perform any other duties, projects, or assignments as delegated by Management from time to time.
Job Requirements
- We are seeking a dynamic, results-driven leader with a passion for the automotive industry and proven experience in sales management.
- Possess a Diploma, Bachelor's Degree, or relevant professional qualification in Automotive, Business Administration, Marketing, or a related field.
- Minimum 5 years of working experience in the automotive industry.
- At least 2 years of experience in a managerial or supervisory role, with experience leading high-performing sales teams.
- Demonstrated success in achieving sales targets, driving business growth, and improving team performance.
- Strong leadership, coaching, and people management skills, with the ability to motivate and develop teams.
- Excellent interpersonal, communication, presentation, negotiation, and relationship-building skills.
- Customer-focused, with strong problem-solving and decision-making abilities.
- Good command of both Bahasa Malaysia and English (spoken and written). Proficiency in Mandarin and/or Cantonese is an added advantage.
- Sound knowledge of automotive products, vehicle technologies, financing options, sales processes, and current industry trends.
- Familiarity with CRM systems, sales reporting, and performance management tools.
- Highly motivated, analytical, and results-oriented, with the ability to thrive in a fast-paced environment.
- Possess a valid Malaysian driving licence (Class D).
- Willing to work in or relocate to Bandar Kinrara, Puchong.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Application Question(s):
- What is your expected salary?
Work Location: In person