全职 Toyota Customer Relations Executive (Banting) 工作, 薪水 up to MYR 3,500, Panglima City Motor Selangor 公司招聘中 - Ricebowl

Job Description

• Oversee customer interactions across all dealership touchpoints, including Sales, Service, and Body & Paint, to ensure a positive customer experience and compliance with company standards.
• Handle customer inquiries, complaints, and feedback professionally, ensuring timely follow-up and effective resolution.
• Utilize the DMS VOC system to record customer feedback, conduct meet-and-greet activities, build customer relationships, and enhance customer engagement.
• Act as the escalation point for complex customer complaints that require further investigation or management intervention.
• Ensure customer complaints are acknowledged within 24 hours and an action plan is provided within 48 hours.
• Implement the seven-step complaint handling process and ensure all complaints are properly recorded in DMS VOC, including complaint chronology, supporting documents, repair history, and closure evidence.
• Monitor the quality and effectiveness of complaint handling across departments to ensure compliance with company procedures and service standards.
• Assist in planning and implementing marketing activities, including roadshows and customer engagement programs.
• Analyze customer feedback and complaint trends to identify service gaps and recommend improvements to enhance customer satisfaction.
• Promote a customer-centric culture throughout the dealership by encouraging excellent service standards and continuous improvement.

Job Requirements

• Possess at least a Degree in any field.
• Relevant experience in customer service, customer relations, or customer experience management is an added advantage.
• Fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
• Strong interpersonal skills and the ability to understand customer needs, expectations, and concerns.
• Ability to coordinate, guide, and motivate team members towards achieving customer experience objectives.
• Strong analytical and problem-solving skills, with the ability to evaluate customer feedback and make informed decisions.
• Good organizational skills, attention to detail, and the ability to manage multiple complaints and follow-up activities effectively.
• Customer-oriented, proactive, and committed to delivering excellent customer service.
• Willing to be based in Banting, Selangor.

Working Hours

• Monday – Friday: 8:00 AM – 5:30 PM
• Saturday: 8:00 AM – 12:00 PM

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person