Helpdesk Internship 工作, 薪水 up to MYR 1,000, Haynik Holding Selangor 公司招聘中 - Ricebowl

Job Overview

We are looking for a motivated and enthusiastic IT Helpdesk Intern to join our team. The intern will gain hands-on experience in providing first-level technical support, handling customer enquiries, troubleshooting basic IT issues and coordinating repair and warranty activities.

This internship provides an opportunity to develop technical knowledge, communication skills and practical experience in IT support operations.

Key Responsibilities

• Assist in handling incoming technical enquiries from customers through phone, email or other communication channels.
• Provide basic troubleshooting assistance and guide customers through simple problem-solving procedures.
• Assist in identifying technical issues and determining appropriate solutions.
• Escalate unresolved technical issues to the relevant technical support team.
• Assist in coordinating and monitoring IT product repair and warranty activities.
• Assist in monitoring scheduled Preventive Maintenance (PM) activities.
• Update and maintain accurate customer, product and service information in the relevant systems.
• Record reported issues, troubleshooting activities and resolutions in the system.
• Follow up on outstanding support cases and provide customers with updates on their request status.
• Assist in collecting customer feedback and communicating issues to the relevant departments.
• Participate in identifying opportunities to improve helpdesk processes and service quality.
• Perform other related duties as assigned by the supervisor.

Job Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or any Business related field.
• Basic knowledge of computer hardware, software, operating systems and IT products.
• Basic understanding of technical troubleshooting and problem-solving.
• Familiarity with Microsoft Office applications and computer systems.
• Good communication and interpersonal skills.
• Good command of written and spoken English.
• Customer-oriented, responsible and willing to learn.
• Able to work independently as well as in a team.
• Prior experience in IT support or customer service is an added advantage but not compulsory.

What You Will Gain

• Hands-on exposure to IT helpdesk and technical support operations.
• Practical experience in troubleshooting and handling customer enquiries.
• Exposure to IT service management and ticketing systems.
• Opportunities to develop communication, problem-solving and customer service skills.

Pay: RM600.00 - RM1,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person