全职 Desk Service Senior Technician 工作, 薪水, Linergy Power Selangor 公司招聘中 - Ricebowl

Duties and Responsibilities

• Desktop Device Maintenance and Troubleshooting: Responsible for maintaining and managing the company's internal desktop devices (such as desktop computers, laptops, printers, etc.) to ensure their normal operation. When a device malfunctions or encounters problems, conduct troubleshooting and repair.
• Operating System and Software Support: Install, configure, and support operating systems (such as Windows, MacOS, etc.) and commonly used software (such as work software, web browsers, etc.) used within the company. Assist employees in handling software-related issues.
• User Support and Problem Resolution: Provide daily technical support, respond to user questions and requests. Answer user questions regarding hardware, software, network, etc., and provide remote or on-site support when necessary.
• Equipment Deployment and Maintenance: Responsible for the planning, deployment, and initialization of new equipment, including system installation, software configuration, user account setup, etc. Regularly check equipment updates and maintenance, and ensure equipment security and Performance optimization.
• IT Asset and Inventory Management: Update and maintain the IT asset inventory, track desktop devices and software licenses owned by the company, and ensure the accuracy of asset inventory management.
• Security and Vulnerability Management: Regularly check and update security patches and vulnerabilities of desktop devices to ensure the security of devices and operating systems. Assist in implementing and enforcing security policies and control measures, and conduct security vulnerability assessments and risk management
• Documentation and Training: Write and maintain operation manuals, technical documents, and troubleshooting guides for users and team members as references. Provide relevant training and guidance to employees when needed.
• Collaborate with suppliers and partners: Maintain good communication with technology suppliers and partners, coordinate to resolve hardware/software issues, and handle equipment repair and warranty matters
• Maintain a clean and organized work area following good manufacturing practices (GMP).
• To comply with the company Environmental, Health and Safety (EHS) policies and procedures, and to participate in EHS programs and training as required.

Job Requirements

• Diploma or above in I.T
• 1-2 years of production management experience in large manufacturing enterprises, with lithium battery experience preferred

Relevant skills and knowledge

• Hardware and Software Knowledge
• Technical Support and Troubleshooting
• Communication and Collaboration Skills
• Security Awareness and Protection Measures
• Problem-solving ability
• Continuous learning and self-improvement