- Kajang Selangor Malaysia
工作地点
职位描述
岗位职责
Areas of Responsibility
· Participates in developing HR/training strategies aligned with overall hotel objectives
· Develops and implements training plans aligned with the hotel's business strategies
· Conducts management skills training on a regular basis and follows up to assess utilisation of new skills
· Ensures employees attend all legally required training as scheduled; maintains and reviews the tracking system
· Analyses customer service results monthly and identifies trends; conducts customer service training
· Partners with Department Managers to develop strategies for keeping "Yes I Can!" alive within their departments
· Provides all new employees with a comprehensive induction programme as part of the first 90 days
· Coordinates recruitment activities: job postings, screening, and interview scheduling
· Prepares employment contracts, job descriptions, and onboarding documentation
· Maintains employee files and HRIS/Workday data accuracy
· Creates 100% guest satisfaction by providing the "Yes I Can!" Experience through performance that demonstrates genuine hospitality and exceeds guest expectations — gives personal attention, takes personal responsibility, and uses teamwork when providing guest/colleague service
· Listens, apologises with empathy, finds a solution, and follows through when resolving guest or colleague problems
· Adheres to hotel policies and procedures: attends work on time as scheduled, follows grooming and hygiene standards, keeps the immediate manager promptly and fully informed of all problems or unusual matters of significance, and maintains a favourable working relationship with all hotel employees
· At all times projects a favourable image of Park Inn by Radisson Putrajaya to the public
Pay: RM2,200.00 - RM3,500.00 per month
Benefits:
Education:
Experience:
Willingness to travel:
Work Location: In person
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