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Internship Intake (February-March 2027) 工作, DHL Selangor 公司招聘中 - Ricebowl

Internship Intake (February-March 2027)

DHL

实习

Petaling Jaya, Selangor

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工作地点

  • Petaling Jaya Selangor Malaysia

职位描述

岗位职责

Job Description

  • Receive and log customer queries from multiple channels (email, system tickets, chat).
  • Categorize queries accurately (billing, shipment status, documentation, service issues, etc.).
  • Acknowledge customer queries within defined service timelines.
  • Provide standard responses for routine queries using approved templates and guidelines.
  • Track query status and follow up with internal stakeholders (operations, billing, sales).
  • Escalate complex or unresolved cases to senior team members.
  • Update systems with accurate resolution details and closure notes.
  • Ensure responses follow company service standards and tone guidelines.
  • Assist in documenting FAQs, standard operating procedures (SOPs), and response templates.
  • Maintain query logs and dashboards in Excel or internal systems.
  • Analyze common query trends and recurring issues.
  • Support preparation of weekly/monthly reports on query volumes and turnaround times.

Qualifications

  • University Degree or equivalent by experience.
  • Well verse with Microsoft Excel and SAP.
  • Good communication in English: Oral and Written.
  • Ability to analyze with logical thinking process.
  • Attention to details and able to meet tight deadline.
  • Engage, communicate and build network with the AR, Billing, BPO teams.
  • Customer oriented.
  • Process oriented and able to work under pressure.
  • Team Player and highly collaborative.

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