全职 OPERATION TEAM LEADER 工作, 薪水 up to MYR 2,800, SRI LANGIT HOTEL SDN BHD Selangor 公司招聘中 - Ricebowl

JOB OVERVIEW

We are seeking a dynamic and detail-oriented Hotel Operations Team Lead to oversee and elevate our daily hotel operations. In this role, you will be the driving force behind our front-line teams, including the front desk, guest services, and housekeeping departments. You will lead by example to ensure an exceptional guest experience, maintain high brand standards, and resolve operational challenges swiftly. The ideal candidate is a hands-on leader with strong problem-solving skills and a passion for hospitality excellence.

1. Front Office Operations

• Prepare and manage Front Office duty rosters and shift schedules.
• Monitor staff attendance, punctuality, leave planning, and manpower allocation.
• Ensure smooth and efficient check-in, check-out, and reservation procedures.
• Supervise guest requests, complaints, and service recovery to maintain a high level of guest satisfaction.
• Ensure Front Office staff comply with hotel policies, SOPs, service standards, and grooming requirements.

2. Housekeeping Operations

• Supervise and monitor daily housekeeping operations to ensure smooth and efficient workflow.
• Ensure all guestrooms and public areas meet Sri Langit Hotel’s cleanliness, hygiene, and presentation standards.
• Conduct daily room inspections and ensure rooms meet the required standards before releasing them for guest check-in.
• Enforce the hotel’s non-smoking policy through timely room inspections, appropriate documentation, and collection of applicable smoking penalty charges prior to guest check-out.
• Monitor housekeeping productivity, room turnaround time, and completion status.
• Ensure sufficient linen, guest amenities, toiletries, and housekeeping supplies are available to support daily operations.

3. General Daily Operations

• Handle and resolve guest complaints promptly, professionally, and appropriately.
• Monitor guest feedback and implement corrective actions where necessary.
• Coordinate with Sales, Maintenance, Housekeeping, Front Office, and other departments on operational matters.
• Identify and escalate major operational issues to Management in a timely manner.
• Support effective communication and coordination between departments to ensure smooth daily hotel operations.

4. Operational Support & Special Assignments

• Provide operational support during periods of increased guest volume, operational disruptions, or other special operational requirements.
• Assist Management with company projects, operational initiatives, and ad-hoc assignments as required.
• Support cross-departmental coordination to ensure business continuity and smooth hotel operations.

EDUCATION & QUALIFICATIONS

• Diploma / Degree in Hospitality, Tourism, Marketing, Business Administration or related field preferred.
• Relevant hotel sales or operational experience will be an advantage.
• Able to speak Mandarin Language is an advantage

REQUIRED SKILLS

• Strong communication skills
• Good interpersonal skills
• Sales and negotiation skills
• Basic knowledge of hotel operations
• Good writing and caption-writing ability
• Microsoft Office skills
• Ability to use WhatsApp and other digital communication tools
• Good follow-up skills
• Ability to work independently

REPORTING RESPONSIBILITIES

• Daily HK working report
• Weekly Guest review in OTA
• Daily FD & HK attenadance report
• Deep Cleaning Report
• HK & FD Operation stock list

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person