全职 ADMIN CUM CUSTOMER SERVICE 工作, 薪水 up to MYR 2,000, POLIKLINIK AN-NUR @ BANTING Selangor 公司招聘中 - Ricebowl

Position: Admin cum Customer Service

Placement: An-Nur Physio & Wellness

Job Scope:

1. Patient & Customer Service

• Attend to patient enquiries via phone calls, WhatsApp, social media and walk-in enquiries.
• Provide information regarding physiotherapy services, treatment packages, pricing and operating hours.
• Handle patient registration and maintain accurate patient information.
• Manage appointment bookings, rescheduling and cancellations.
• Send appointment reminders and conduct follow-ups with patients regarding their scheduled sessions.
• Attend to patient feedback, complaints and enquiries professionally.
• Ensure patients receive a pleasant and comfortable experience throughout their visit to the centre.

2. Physiotherapy Centre Operations

• Assist with daily front desk operations and ensure smooth patient flow.
• Coordinate patient appointments and treatment schedules with physiotherapists.
• Assist in preparing treatment rooms and ensuring the necessary arrangements are made before patient sessions.
• Monitor patient attendance and follow up on missed or pending appointments.
• Assist in monitoring patients' treatment sessions and package balances.
• Coordinate with physiotherapists regarding patient schedules and treatment-related administrative matters.

3. Billing & Payment Administration

• Handle patient payments, including cash, online transfers and other accepted payment methods.
• Prepare receipts and ensure accurate recording of all transactions.
• Monitor outstanding payments and follow up with patients where necessary.
• Assist in preparing daily sales and collection reports.
• Maintain proper records of treatment packages, payments and patient transactions.

4. Administrative Duties

• Maintain and update patient records, appointment schedules and administrative documents.
• Perform data entry and ensure all records are properly maintained.
• Prepare daily, weekly and monthly reports when required.
• Manage incoming calls, emails and general correspondence.
• Monitor office supplies, stationery and other administrative requirements.
• Assist in coordinating internal meetings and centre activities.

5. General Duties

• Maintain confidentiality of patient information and medical records.
• Ensure compliance with company policies, procedures and operational guidelines.
• Assist in promotional activities, campaigns and customer engagement initiatives.
• Perform other administrative and operational duties as assigned by the Management.

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Free parking
• Maternity leave

Work Location: In person