IT Infrastructure - Support Engineer 工作, 薪水 up to MYR 3,500, Datum ClearMind Federal Territory 公司招聘中 - Ricebowl

We are looking for an IT Infrastructure & Support Engineer to support, maintain and troubleshoot IT infrastructure, systems, networks and end-user environments.

The role involves a combination of technical support, infrastructure administration, network troubleshooting, server management and on-site/remote customer support. The ideal candidate should be technically hands-on, resourceful and comfortable troubleshooting both hardware and software issues.

Fresh graduates with strong technical knowledge and practical hands-on experience are encouraged to apply.

Job Responsibilities

• Provide technical support for hardware, software, network, system and connectivity issues.
• Provide support via phone, helpdesk, remote desktop and on-site troubleshooting.
• Install, configure, maintain and troubleshoot desktop PCs, laptops, printers and other IT equipment.
• Troubleshoot shared/network printer connectivity and other peripheral devices.
• Install, configure and troubleshoot Windows operating systems and business applications.
• Perform system recovery and troubleshooting for software-related issues, including malware-related incidents.
• Configure and troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VPN, Wi-Fi and Internet connectivity.
• Configure and troubleshoot routers, switches, firewalls and network devices.
• Assist with Internet gateway, firewall configuration, port forwarding and network access issues.
• Support and administer Microsoft Windows Server environments, including related services such as:
• Active Directory
• DNS & DHCP
• IIS & FTP
• Remote Desktop
• MSSQL
• User accounts, permissions and CAL licences
• Perform basic Active Directory administration, including creating users, joining/removing computers and managing access permissions.
• Assist with website and email hosting administration, software installation and system updates.
• Investigate and resolve infrastructure, server, application and network-related issues.
• Maintain proper documentation of troubleshooting activities, configurations and technical solutions.
• Guide users and customers professionally through technical issues and ensure good service quality and customer satisfaction.
• Coordinate with internal teams, vendors or service providers where escalation or additional technical assistance is required.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Networking, Cybersecurity or a related field.
• Preferably 1–3 years of experience in IT infrastructure, system administration, technical support or a related role.
• Fresh graduates with strong technical knowledge and hands-on skills are encouraged to apply.
• Good understanding of Windows operating systems, computer hardware, software installation and troubleshooting.
• Hands-on knowledge in assembling desktop PCs and troubleshooting hardware-related issues.
• Basic understanding of LAN/WAN, TCP/IP, DNS, DHCP, VPN and network troubleshooting.
• Familiar with routers, switches, firewalls, Wi-Fi and network devices.
• Basic knowledge of Windows Server, Active Directory, user accounts and access permissions.
• Able to troubleshoot hardware, software, network and connectivity issues systematically.
• Strong logical thinking, troubleshooting and problem-solving skills.
• Able to guide users through simple technical issues via phone or remote desktop support.
• Good communication and interpersonal skills.
• Fluent in English.
• Professional, respectful and customer-oriented when dealing with users and clients.
• Possess own transport and able to travel for on-site support when required.

Added Advantages

The following would be advantageous but are not mandatory:

• Experience supporting Apple macOS / Mac devices.
• Knowledge of Linux server installation and administration, preferably Ubuntu or other Linux distributions.
• Familiarity with Linux services such as Samba, BIND/DNS, DHCP and firewall configuration.
• Knowledge of virtualisation technologies, such as VMware, KVM or QEMU.
• Familiarity with Docker containers.
• Exposure to Microsoft 365 administration.
• Basic understanding of backup, disaster recovery and endpoint security.
• Familiarity with IT asset management or helpdesk/ticketing systems.
• Relevant certifications such as CompTIA, Microsoft, Cisco or equivalent would be an added advantage.

Key Candidate Traits - We are looking for someone who is:

• Hands-on and technically curious
• Logical and systematic when troubleshooting
• Able to learn new technologies quickly
• Responsible and able to work independently
• Comfortable communicating with both technical and non-technical users
• Service-oriented and patient when assisting customers
• Proactive in identifying and resolving technical issues

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person