全职 Front Office Assistant 工作, 薪水, Tune Hotels Selangor 公司招聘中 - Ricebowl

Company Description Tune Hotels is a hospitality brand recognized for offering practical, great-value stays for travelers on the move. The brand focuses on comfort, functionality, and fun, without unnecessary extras or high costs. Tune Hotels appeal to guests who enjoy music, seek connections with like-minded, outgoing travelers, and appreciate vibrant social spaces. Its network of hotels is located near city centers and airports worldwide, providing warm service, minimalist rooms, and welcoming environments for all guests. Team members join an inclusive, energetic setting that values simplicity, efficiency, and positive guest experiences.

Role Description The Front Office Assistant is a full-time, on-site role based at Tune Hotel KLIA Aeropolis in Sepang. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth, friendly front desk experience. Day-to-day tasks include handling phone inquiries, responding to guest questions, coordinating room assignments, and supporting appointment or booking scheduling. The Front Office Assistant also provides administrative and clerical assistance, maintains accurate records, and collaborates with other hotel teams to resolve guest issues promptly. The position requires a professional, approachable demeanor and a commitment to delivering consistent, high-quality customer service.

Qualifications

• Strong interpersonal skills, with the ability to communicate clearly and maintain a welcoming, professional presence.
• Proficient phone etiquette, including handling inquiries, transferring calls, and providing accurate information to guests.
• Experience with appointment scheduling or reservation systems, ensuring timely and accurate bookings.
• Administrative assistance and clerical skills, such as filing, data entry, and maintaining front office documentation.
• Basic computer literacy and familiarity with hotel management or booking software is an advantage.
• Prior experience in front office, customer service, or hospitality roles is beneficial.
• Ability to work in shifts, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent; additional hospitality or customer service training is a plus.