全职 On-site Guest Support - Admin Assistant (Hospitality - Short-Stay - Airbnb Operations) 工作, 薪水 up to MYR 3,300, The Stay Hub Living Selangor 公司招聘中 - Ricebowl

• Diploma / Degree in Hospitality, Business, or related field
• Fresh graduates are welcome (training provided!)
• Good communication skills (English required, Bahasa Malaysia and Mandarin is a plus)
• Comfortable using WhatsApp, Google Sheets, and booking platforms
• Responsible, responsive, and detail-oriented
• Able to work weekends / public holidays (Compulsory)

Guest Support

• Handle check-in & check-out coordination (future concierge setup)
• Manage guest communication across OTA platforms (Airbnb, *************, etc.)
• Assist with luggage storage and on-site guest support
• Collect cash payments and security deposits
• Handle damage claims (e.g. submit via Airbnb)
• Manage access card issues (lost cards, replacements, police report coordination)
• Update guest communication templates & automated messages
• Maintain and update building/unit information records

Admin Coordination

• Record and track unit defects via system/app
• Coordinate with Management Office (MO) and update project PIC
• Handle email correspondence and follow-ups
• Manage invoicing, purchase tracking, and receipts documentation
• Label and organize keys and access cards
• Conduct inventory checks after unit handover

Why Join Us

• Fast-growing hospitality & homestay management company
• Exposure to Airbnb & short-term rental operations
• Hands-on experience in property management & project coordination
• Career growth into operations, project management, or hospitality leadership