全职 Customer Service - Mandarin 工作, 薪水, Michael Page Selangor 公司招聘中 - Ricebowl

• Great mnc
• good company
  
  

About Our Client

An organisation based in Kuala Lumpur, operating within the industrial and manufacturing sector.

Job Description

• Manage customer inquiries and provide timely and accurate responses in Mandarin and English.
• Coordinate and process orders, ensuring smooth transactions and delivery timelines.
• Maintain and update customer records in the system for accuracy and accessibility.
• Collaborate with internal teams, including procurement and supply chain, to resolve issues.
• Monitor and track order statuses, keeping customers informed of any changes.
• Handle complaints professionally, ensuring customer satisfaction and retention.
• Generate reports and provide insights to improve customer service processes.
• Support team initiatives to enhance overall service quality.
  
  

The Successful Applicant

A Successful Customer Service - Mandarin Should Have

• Proficiency in Mandarin and English, both written and spoken.
• Experience in customer service or a related role in the industrial or manufacturing industry.
• Strong organisational skills with attention to detail.
• Ability to work collaboratively with internal teams and external clients.
• Familiarity with order processing systems and customer relationship management tools.
• Problem-solving skills and a customer-focused mindset.
  
  

What's on Offer

• Competitive annual salary ranging from MYR 72,000 to MYR 84,000.
• Hybrid working arrangement for flexibility.
• Opportunity to work in a permanent role within the industrial and manufacturing sector.
  
  

If you meet the requirements and are interested in this role, we encourage you to apply.

Quote job ref: JN-*************