全职 Recreation Manager 工作, 薪水 up to MYR 5,000, The Wet World Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

• Diploma or Bachelor’s Degree in Business Administration, Retail Management, Hospitality, Event Management, or a related field.

• Minimum 2–3 years of proven supervisory or managerial experience in theme parks, family entertainment centers (FEC), hospitality, retail, or high-volume F&B.

• Strong understanding of child safety standards, facility operational workflows, and customer service excellence.

• Exceptional leadership, staff coaching, and team management capabilities.

• Strong problem-solving, conflict resolution, and crowd-management skills.

• Clear verbal and written communication skills with a customer-first mindset.

• Willingness to work operational shifts, including weekends, public holidays, and peak school holiday periods.

Operations Management

• Oversee the day-to-day operations of the outlet, including retail, food and beverage, and customer service.

• Ensure that all sections of the outlet function smoothly and efficiently.

• Coordinate with departments such as maintenance, food and beverage, and customer service to ensure seamless operations.

Staff Supervision

• Hire, train, and manage employees across various departments within the outlet (cashiers, service crew, kitchen staff, customer service, etc.).

• Develop and implement staff schedules to ensure the outlet is adequately staffed at all times.

• Conduct performance evaluations, provide feedback, and address any employee performance issues.

Customer Experience & Service Quality

• Ensure high levels of customer satisfaction by providing excellent service and a positive experience.

• Address and resolve customer complaints, inquiries, or concerns promptly and professionally.

• Ensure that all team members deliver excellent customer service and engage with visitors in a friendly and professional manner.

Safety & Compliance

• Enforce all safety protocols and guidelines to ensure that customers and staff remain safe at all times.

• Monitor and ensure compliance with local, state. and national regulations regarding health. safety, and food handling standards.

• Ensure that all equipment mid facilities undergo regular maintenance checks and remain in top operating condition.

Financial Management

• Develop and manage the budget for the outlet, ensuring it remains within set financial goals.

• Monitor revenue and expenses, including sales, promotions, and food and beverage profitability.

• Identify opportunities to increase profitability through strategic sales initiatives and operational improvements.

Marketing & Promotions

• Collaborate with the marketing team to promote the outlet through advertisements, social media, and special campaigns.

• Develop and implement seasonal promotions, pricing strategies, and loyalty programs to attract more customers.

• Plan and execute special events or sales campaigns to boost traffic and revenue.

Maintenance & Facility Management

• Oversee the cleanliness and maintenance of the outlet, including service areas, seating, and restrooms.

• Coordinate with maintenance teams to address any repairs or infrastructure upgrades.

• Ensure the outlet maintains an aesthetically pleasing and hygienic environment at all times.

Event Planning & Customer Engagement

• Plan and coordinate in-store events, promotions, or product launches.

• Ensure that event offerings align with the branding and objectives of the outlet.

• Work with vendors, performers, or partners to enhance customer engagement experiences.

Risk Management & Emergency Response

• Prepare for and respond to emergency situations, such as accidents, power outages, or unforeseen disruptions.

• Ensure that all staff are trained in emergency protocols, including first aid and evacuation procedures.

• Conduct safety drills and reviews to keep emergency procedures up to date.

Reporting Communication

• Regularly report to upper management regarding operational performance, customer feedback, financial status, and any challenges faced.

• Maintain effective communication between different teams and departments within the outlet.

• Review customer feedback and make improvements based on visitor suggestions or complaints.

Sustainability Environmental Management

• Implement sustainable practices to minimize the outlet's environmental impact.

• Work on waste reduction. energy conservation, and responsible sourcing or products and materials.

Strategic Planning

• Develop and implement long-term plans for the outlet's growth and service enhancements.

• Monitor industry trends and competitors to e

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided