全职 Customer Service Executive- Mandarin Speaker 工作, 薪水 up to MYR 4,750 + overtime, Agensi Pekerjaan Mango Global Technologies Selangor 公司招聘中 - Ricebowl

Diploma & Above in any field

Fluent in Simplified Mandarin + English + Bahasa Malaysia (Speak, Read & Write)

Freshers are welcome to apply if good in Mandarin + English + Bahasa

Good communication skills and customer-oriented attitude

Willing to work Rotational Shift (24/7 Operation)

Able to work Monday - Sunday (5 days work, 2 days off)

Immediate Joiners Preferred

Handle inbound calls, chats & emails from Telco customers in Simplified Mandarin, English & Bahasa Malaysia

Assist customers with billing, plan enquiry, technical issues, account activation & troubleshooting

Provide excellent customer service and ensure first call resolution

Update customer details accurately in system

Follow SOP and escalate complex cases to relevant team

Achieve KPI, quality & customer satisfaction targets