全职 E-COMMERCE EXECUTIVE 工作, 薪水 up to MYR 5,000, Pet Universe Selangor 公司招聘中 - Ricebowl

Job Purpose

To manage and optimise the company's e-commerce operations across various online sales platforms, ensuring efficient marketplace management, product listing accuracy, order fulfilment coordination and online sales growth.

The role is responsible for developing and executing e-commerce strategies, managing marketplace campaigns, monitoring sales performance and improving the overall online shopping experience to achieve the company's revenue and business objectives.

Key Responsibilities

A. E-commerce Platform Management

• Manage and oversee the company's online sales platforms, including Shopee, Lazada, TikTok Shop and other relevant e-commerce marketplaces.
• Ensure all marketplace accounts are properly maintained, updated and operating efficiently.
• Monitor daily marketplace operations, including store performance, product availability, pricing and promotional activities.
• Ensure product listings, store information, banners and promotional materials are accurate and up to date.
• Identify opportunities to improve online store visibility, customer experience and overall marketplace performance.
• Maintain compliance with marketplace policies, platform guidelines and operational requirements.

B. Product Listing & Catalogue Management

• Manage product uploads, listings, descriptions, images, specifications, pricing and product categorisation across all online platforms.
• Ensure product information is accurate, consistent and aligned with the company's product catalogue.
• Develop compelling product titles, descriptions and selling points to improve product visibility and search performance.
• Coordinate with procurement and inventory teams to ensure product availability and accurate stock information.
• Monitor product listings and update information whenever there are changes in pricing, packaging, specifications or promotional details.
• Identify opportunities to optimise product listings through SEO keywords, product images and marketplace search optimisation.

C. Online Sales & Revenue Growth

• Develop and implement strategies to increase online sales revenue, order volume and customer acquisition.
• Plan and execute marketplace promotional campaigns, including monthly sales events, seasonal campaigns, flash sales, vouchers and bundle promotions.
• Monitor sales performance by platform, product category and individual SKU to identify growth opportunities.
• Analyse customer purchasing behaviour and recommend strategies to improve conversion rates and average order value.
• Identify slow-moving products and recommend suitable promotional strategies to improve stock movement.

D. Marketplace Campaign & Advertising Management

• Plan, coordinate and execute marketplace campaigns across relevant e-commerce platforms.
• Manage promotional mechanics, including discounts, vouchers, free shipping programmes, product bundles and platform-specific campaigns.
• Monitor marketplace advertising activities, including Shopee Ads, Lazada Sponsored Solutions and TikTok Shop Ads, where applicable.
• Analyse advertising performance, including impressions, clicks, conversion rates, advertising expenditure and return on ad spend (ROAS).
• Coordinate campaign participation, promotional submissions and platform marketing opportunities.
• Evaluate campaign effectiveness and recommend improvements to maximise sales performance while maintaining profitability.

E. Order Fulfilment & Inventory Coordination

• Monitor daily online orders and coordinate with warehouse and operations teams to ensure timely order processing and fulfilment.
• Ensure orders are processed, packed and dispatched within the required marketplace timelines.
• Monitor inventory levels across online platforms to minimise overselling, stock discrepancies and order cancellations.
• Coordinate with procurement and inventory teams on replenishment planning based on online sales trends and demand forecasts.
• Monitor cancelled orders, delayed shipments, returns and refund cases to identify recurring operational issues.
• Ensure product availability and stock allocation are aligned with ongoing promotions and marketplace campaigns.

F. Customer Experience & Marketplace Performance

• Monitor customer enquiries, product reviews, ratings and feedback across all e-commerce platforms.
• Ensure customer enquiries and complaints are addressed promptly and professionally, coordinating with customer service where necessary.
• Monitor store ratings, seller performance scores, response rates and fulfilment performance.
• Identify recurring customer complaints and recommend improvements to product information, packaging, delivery or service processes.
• Develop initiatives to improve customer satisfaction, repeat purchases and overall store reputation.

G. Sales Analysis & Performance Reporting

• Monitor daily, weekly and monthly e-commerce sales performance across all platforms.
• Prepare sales reports covering revenue, orders, average order value, conversion rates, product performance and platform contribution.
• Analyse gross profit margins, marketplace fees, advertising costs, discounts and promotional expenditure to evaluate actual sales profitability.
• Track key marketplace performance indicators and identify areas requiring improvement.
• Prepare monthly e-commerce performance reports and present findings, challenges and recommendations to management.
• Develop sales forecasts and business plans to support online revenue targets and inventory planning.

H. Cross-Departmental Coordination

• Work closely with Brand Manager and Trade Marketing Executive to align product promotions, brand campaigns and marketplace activities.
• Coordinate with TikTok Specialist to support TikTok Shop campaigns, product content and promotional initiatives.
• Collaborate with procurement and warehouse teams to ensure stock availability and efficient order fulfilment.
• Work with finance to monitor marketplace settlements, platform fees, refunds and sales reconciliation.
• Coordinate with customer service and retail operations to ensure consistent product information, pricing and customer experience across sales channels.

Qualifications & Requirements

• Diploma or Bachelor's Degree in E-commerce, Digital Marketing, Business Administration, Marketing or a related field.
• Minimum 3–5 years of relevant experience in e-commerce operations, marketplace management or online sales.
• Proven experience managing Shopee, Lazada, TikTok Shop or other e-commerce platforms.
• Good understanding of marketplace algorithms, product listing optimisation, SEO and online sales strategies.
• Experience managing marketplace campaigns, vouchers, discounts and online advertising.
• Strong analytical skills with the ability to interpret sales data and marketplace performance.
• Proficient in Microsoft Excel, particularly sales reporting, data analysis and inventory tracking.
• Strong organisational, coordination and problem-solving skills.
• Able to manage multiple marketplace accounts and meet operational deadlines.

Added Advantage:

• Experience in pet products.
• Experience managing high-volume online orders and large product catalogues.
• Familiarity with marketplace advertising tools.
• Experience with inventory management systems, ERP or POS systems.
• Experience managing marketplace settlements, sales reconciliation and platform-related financial reports.

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person