全职 Telemarketing Executive 工作, 薪水 up to MYR 3,500, Mayfair Wellness WP Kuala Lumpur 公司招聘中 - Ricebowl

* Diploma or Bachelor's Degree in Business, Marketing, Communications, or a related field is preferred.

* 1–3 years of experience in telemarketing, telesales, customer service, or call centre operations.

* Experience in the beauty, wellness, healthcare, retail, or service industry is an advantage.

* Excellent verbal communication and interpersonal skills.

* Strong persuasion and objection-handling abilities.

* Customer-oriented with a positive and energetic attitude.

* Good organizational and time management skills.

* Basic computer literacy and CRM system proficiency.

* Ability to work in a target-driven environment.

* Fluent in English, Bahasa Malaysia, and/or Mandarin is an advantage.

Product & Industry Knowledge

 The successful candidate should demonstrate:

* Good understanding of the company's beauty and wellness products and services.

* Knowledge of current promotions, treatment packages, and membership programs.

* Awareness of customer needs and buying behavior within the beauty and wellness industry.

* Ability to explain product benefits confidently and accurately.

* Willingness to continuously learn about new treatments, technologies, and market trends.

Customer Engagement

* Conduct outbound calls to prospective and existing customers based on assigned lead lists.

* Introduce the company's products, services, promotions, and membership programs.

* Build rapport with customers and understand their needs to recommend suitable solutions.

* Address customer inquiries and objections professionally.

Appointment Generation

* Schedule qualified appointments for Beauty Consultants or branch teams.

* Confirm, reschedule, and follow up on customer appointments.

* Ensure appointment details are accurately recorded in the CRM system.

Lead Management

* Follow up on marketing-generated leads promptly.

* Reactivate inactive or previous customers through outbound calling campaigns.

* Maintain accurate customer records and call outcomes in the CRM database.

* Update customer information regularly to ensure data accuracy.

Sales Support

* Support marketing campaigns by promoting seasonal offers and new product launches.

* Identify upselling and cross-selling opportunities where appropriate.

* Collaborate with branch teams to maximize appointment conversion and customer satisfaction.

Customer Service

* Deliver professional, courteous, and personalized customer interactions.

* Handle customer feedback and escalate complaints when necessary.

* Ensure compliance with company policies and customer privacy standards.

Reporting

* Track daily calling activities and appointment performance.

* Submit regular reports on call volume, appointment bookings, conversion rates, and campaign outcomes.

* Provide feedback on customer responses and campaign effectiveness.

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Key Performance Indicators (KPIs)

 * Daily outbound call volume

* Appointment booking rate

* Appointment show-up rate

* Conversion rate from appointment to sales

* Customer contact accuracy

* CRM data accuracy

* Customer satisfaction

* Achievement of monthly appointment and sales support targets

• Attractive Remuneration
• Personal upskill training
• KWSP, Perkeso, Annual leave
• Medical Insurance