Job Description
We are looking for a motivated Sales Advisor to join our team. You will be responsible for someone who can manage assigned inbound B2C and B2B leads from first contact through qualification, product explanation, follow-up, quotation or order coordination, payment and basic post-sale support. The role works entirely in-house through approved communication channels and does not conduct cold prospecting, feild visits or exeternal account acquisation.
Key Responsibilities
- Handle inbound customer enquiries and qualify B2C & B2B leads.
- Understand customer needs and recommend suitable products.
- Provide product explanations using approved information and scripts.
- Follow up with leads, manage customer objections, and close sales.
- Prepare quotations and coordinate orders, payments, and delivery details.
- Respond to customer and agent enquiries professionally.
- Maintain accurate sales records, customer information, and reports.
- Escalate medical, clinical, or complex product enquiries to the appropriate team.
- Attend required training and follow company policies.
Requirements
- Strong communication and customer service skills.
- Good sales, follow-up, and negotiation abilities.
- Able to manage multiple customer enquiries and meet deadlines.
- Detail-oriented with good record-keeping skills.
- Willingness to learn product knowledge and sales processes.
What We Offer
- Full-time employment.
- In-house sales environment.
- Training and product knowledge development.
- Opportunity to develop sales and customer service skills.
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
Work Location: In person